Custom Agentic Workflows

Agentic Workflows
for Salesforce.

Configure and deploy multi-step AI workflows inside Salesforce — designed to your methodology, governed by your admin model, built for any analysis your business or your clients need.

Strategic Account Plan · example workflow spec Workflow running
Data Sources
Salesforce Account
SF Activity & Cases
ZoomInfo / Apollo
Gong Transcripts
10-K & Earnings
Dossier Assembly
MindBoard Dossier
All sources resolved & typed
Deduped · versioned · cached
Multi-Step Analysis
Stakeholder map · parallel
Competitive context · parallel
Pain & impact synthesis
◆ Champion present?
Next-action brief
Governed Outputs
Scored summary
Recommendations + rationale
Source citations
SF write-back & tasks
Audit trail

See It in Action

Strategic Account Plan — the analysis every enterprise sales team needs every quarter.

2 weeks
Manual — per account
3 min
With MindBoard — any record
Today — Manual
9 steps, senior analyst
~2 weeks per account · every quarter
  1. Pull Salesforce account & opportunity data
  2. Enrich with ZoomInfo / Apollo org chart
  3. Skim 10-K, earnings, investor calls
  4. Read Gong transcripts, tag pains
  5. Map stakeholders manually
  6. Build competitive landscape
  7. Draft plan in PowerPoint or Google Docs
  8. Circulate for feedback, reconcile
  9. Update Salesforce with action items
With MindBoard
5 governed steps
~3 minutes · runs from any record
  1. Dossier: Salesforce + enrichment + transcripts + filings
  2. Parallel analysis: stakeholder map, compete, pains
  3. Decision gates: route by champion, stage, tier
  4. Scored output: rubric, confidence, citations
  5. Salesforce write-back: fields, tasks, chatter, audit trail

Who It's For

Built for teams that configure and deliver AI on Salesforce — not those starting from scratch.

Systems Integrators

Deliver AI workflow implementations at scale across clients — without rebuilding from scratch each time.

Salesforce Consultancies

Add productized AI workflows to your practice — spec-authored, governed by the Salesforce admin model your team already knows.

Enterprise Platform Teams

Revenue Ops, Sales Ops, and CRM teams that need custom multi-step AI across Accounts, Opps, Leads, and Cases — governed and auditable.

How It Works

A directed graph — not a flat pipeline. Data sources feed a dossier, which branches into analysis steps with decision gates.

Data Sources

Pulled from where the truth lives

Salesforce records & activity
ZoomInfo, Apollo, LinkedIn
Gong / Chorus transcripts
Web, news, filings
Customer artifacts (RFPs, decks)
Multi-Step Analysis

Dossier → steps → decision gates

MindBoard Dossier
All sources resolved & deduped
Step 1 · Parallel Stakeholder mapping
Step 1 · Parallel Competitive context
Step 2 Pain & impact synthesis
Decision Gate Champion present?
Step 3a Champion-led plan
Step 3b Coach-up plan
Decision Gate Score ≥ threshold?
Step 4 Risk & next-action brief
Governed Outputs

Scored, sourced, written back

Scored summary with deterministic rubric
Recommendations with confidence + rationale
Source citations for every claim
Salesforce write-back to fields, tasks, chatter
Audit log of every step & data read

What You Can Build

Every workflow is authored as a versioned spec. Here are the kinds of analyses teams are designing now.

Account Health Diagnostic

Multi-source health score across usage, sentiment, and exec engagement — with intervention recommendations.

Win/Loss Post-Mortem

Triangulate Gong transcripts, opportunity history, and competitor mentions into a structured brief.

Partner-Sourced Lead Triage

Score and route partner leads against your ICP, dedupe against existing accounts, assign with reasoning logged.

Strategic Account Plan

Quarterly account plan: stakeholder map, competitive context, priority pains, next-90-day motion.

Onboarding Risk Scan

Detect early risk signals across cases, usage, and CSM notes — with a recommended save play.

Renewal Prep Brief

Usage delta, sentiment, exec movement, and price/term recommendation — routed to the CSM 90 days out.

Engine Capabilities

Eight things SIs screen for. We built for all of them.

Data Layer
Multi-source aggregation
Salesforce, enrichment, call intel, web — resolved into a typed dossier per run.
Reasoning
Deterministic + LLM reasoning
Rules, scoring rubrics, and LLM steps in the same workflow — mix as needed.
Output Schema
Scored, typed outputs
Numeric score, confidence, and rationale — consumable by Flows, BI, and dashboards.
Trust
Audit trail for every run
Every step, prompt, and data read logged immutably — available to compliance review.
Governance
Salesforce permission model
Honors sharing rules, profiles, and FLS. Workflow-level access control. Tenant isolation.
Surface
Native Lightning execution
Run from any record, list, or Flow. Write back to fields, tasks, chatter, or custom objects.
Authoring
Spec-based authoring
Workflows declared as specs, not code. Reviewable — PRs, comments, approvals.
Lifecycle
Versioning & safe rollouts
Pin runs to a version. Stage in sandbox, promote to prod, roll back instantly.

Built for SIs & Consultancies

MindBoard is the engine you build on — spec-authored, governed by Salesforce's admin model, structured so your partner-built workflows become a real product line.

01 Build

Author specs in Spec Studio

Codify your methodology once. Ship it on every implementation — no rebuild per client.

02 Deliver

Deploy via the Salesforce admin model

Profiles, permission sets, sandboxes — the model your team already knows. No new RBAC to teach IT.

03 Resell or Refer

Revenue share + AppExchange alignment

Resell with margin, or refer with a finder's fee. Bidirectional pipeline sharing with MindBoard sales.

What partners build

Workflow catalogs you own, sold as part of your practice.

Vertical workflow libraries

Industry-specific playbooks (financial services, life sciences, manufacturing) layered onto Sales Cloud.

Methodology overlays

MEDDIC, SPIN, Challenger, Sandler — codified as governed workflows your clients can roll out themselves.

Post-implementation expansions

Productized workflows sold into the install base after the Sales Cloud or Service Cloud go-live.

Customer success motions

Health scoring, renewal briefs, QBR prep — run from the record by the CSM team.

Become a Partner

Talk to the partner team directly — not the standard demo flow. We'll share the partner agreement, certification curriculum, and a sandbox.